Discover my journey and the skills I've gained along the way
I define myself as versatile, with a wide range of interests and a startup mindset. I enjoy wearing different hats and understanding how the business and product work to anticipate and plan for what’s
As a lifelong learner, personal and professional development are
very important to me, and as a perfectionist, I’m always finding
something new to improve on.
I’m hands-on and believe that
practice is the best way to learn.
Throughout my studies, I took on various seasonal and temporary jobs, all of which involved direct contact with customers (waitress, shop assistant, quality inspector). These experiences allowed me to develop strong communication and problem-solving skills. No matter the role, I have always strived to give my best, ensuring both customer satisfaction and my personal growth.
Here’s how my career journey has unfolded so far, but you would find more details on LinkedIn :
During this program, I gained the essential hard skills needed to lead a business, including organizational structure, administrative management, legal frameworks, stakeholder communication, financial reporting, project management, and budgeting. Many of the soft skills required for business management—such as communication, teamwork, time management, and organization—come naturally to me. However, learning the theoretical foundation was equally important.
During my Advertising studies, I interned at a jewellery firm where I applied my knowledge in bookkeeping, inventory management, and reporting.
While writing my bachelor thesis, I interned at a small advertising and production agency. I managed a portfolio of accounts, planned campaigns, and produced both copy and graphic materials for online and printed media. Since the agency was small, I gained experience in all project stages, which greatly enriched my understanding of the process.
My favorite part of studying Business Administration was Marketing and Corporate Communication, so I decided to pursue a second degree. While I could have chosen a master’s program (something I occasionally wonder about), at the time, I believed a second degree would offer deeper learning. This program demanded creativity and helped me refine my writing and presentation skills through hands-on practice. The teaching model required working in groups and I often found myself leading the projects, organizing tasks, and applying my project management skills. Here, I honed my strategic thinking, adaptability, and interpersonal communication skills.
I worked in the tourism department of this winery, organizing experiences and wine-tasting events for visitors. I customized the tours based on the group’s profile and size.
In this multifaceted role, I handled product information inquiries, payment and technical issues, disputes, complaints, and reporting. I collaborated with various departments (Tech, Operations, Marketing) and external partners (card issuers, processors, acquirers) to resolve issues and contribute to product optimization and improved customer experiences. I thrive on challenges and am always eager to take on more responsibilities, especially if it means simplifying processes. I contributed to develop the knowledge base (including FAQs, macros, and operational processes) and reviewed and tested new app features to ensure successful UX, creating support documents as needed.
In addition to my customer service duties, I managed training for the support team, designing and planning materials and leading training sessions for both new and senior agents. I also managed the team’s rota, assigning shifts and tasks.
I pursued training as a Junior Compliance Officer, taking on responsibilities like KYC (Know Your Customer), PEP (Politically Exposed Persons), and AML (Anti-Money Laundering) due diligence while balancing my other roles. Investigating and monitoring accounts for suspicious activity was especially rewarding, as it required attention to detail, analytical reasoning, and a focus on regulatory compliance.
In the past, I relied on Data Analysts to provide raw data, which I would then manage in Excel. However, I wanted to enhance my reporting and data visualization skills, so I no longer needed to depend on others to get started. This advanced course, with practice-based assessments, gave me:
- Hands-on experience with core BI practices and tools (Google DataFlow and Tableau)
- Confidence in ETL processes and data modeling, extracting data from operational/transactional databases
- Experience in creating and maintaining dashboards and effectively communicating data insights to stakeholders
- Fluency in SQL and a solid understanding of databases
During my internship as a Marketing Assistant, I created simple websites using WordPress and ran email campaigns via Mailchimp. At the time, I found HTML files intimidating, but my interest in tech grew as I tackled more troubleshooting tasks. During the pandemic, I took an introductory web development course but paused it as life transitioned to the “new normal.” However, the idea of diving deeper into web development stayed with me. Eventually, I enrolled in an intensive bootcamp, which enabled me to:
- Master coding fundamentals (HTML, CSS, JavaScript) and frameworks like React
- Build interactive applications using APIs and write responsive code adaptable to any screen size
- Create AI-powered tools
- Host my code on GitHub and collaborate on projects
WHAT I AM LOOKING FOR
I’m looking for a dynamic environment that prioritizes quality and efficiency, with ambitious growth plans. I want to be part of a team rooted in transparency and mutual support, where I can contribute meaningfully and continue to develop my skills.
I’m passionate about tech and envision myself in a hybrid role between Customer Support and Product. I enjoy customer-facing roles where I can assist customers, listen to feedback, offer creative solutions, and help shape product development.
I’ve created this guide to help you understand some of my
preferences and habits when it comes to working together.
While I’m adaptable and open to learning from colleagues, I
believe understanding each other’s styles can help us
collaborate more effectively. Some aspects of my personality
that make sense to me may be unique to you, so I hope this
guide helps you get to know me better, understand my values,
and see the reasoning behind my actions.
Above all, I strive to stay productive, give proper
attention to each task or colleague, and always be open to
feedback. Constructive feedback is especially important to
me, so please don’t hesitate to reach out for a
conversation.
HOW I VIEW SUCCESS
Success to me is about continuous learning and improvement.
While I don’t enjoy failing, I always focus on what I can
learn from it to avoid repeating the same mistake. I aim for
the best result possible under the circumstances—something
beyond "good enough." When I press “send,” “publish,” or
“commit,” I need to feel I’ve given my best effort.
That said, I don’t limit myself; I believe there’s always
room for growth and improvement. I recognize that some days
will be less exciting, but I’m resilient and maintain focus
on the long-term goal, setting smaller, manageable
objectives to keep myself motivated. I handle crises well
but prefer to proactively address even minor issues to
prevent them from escalating.
HOW I COMMUNICATE
I adapt my communication style based on who I’m
interacting with—whether it’s adding humor, being
technical, or staying direct. I believe clear and
transparent communication is essential, and I try to
ensure my messages leave no room for misinterpretation. If
I’m unclear or if you need more information, feel free to
ask, and once we’re done, I’m always up for a little small
talk.
I keep things polite but concise. For example, I might
write, "Hi! Could you please forward me the Project1
files? It’s not urgent, but I’d need them by tomorrow.
Thanks!" rather than, "Hello! I hope I’m not disturbing
you. I was wondering if you could please send me...".
"Please" and "thank you" are always on the tip of my
tongue, but I am not baroque in my writing. I also don’t
ask if it’s a good time to send a message, and I don’t
expect to be asked either, I trust you’ll respond when
it’s convenient.
I believe in thorough explanations with context, so I’ll
often include links and references to avoid confusion. I
appreciate it when others communicate their needs and
urgency clearly, so we can prioritize effectively. Once
everything’s settled, we can always chat more casually.
In meetings, I’m engaged—I always have my camera on, take
notes, and show respect for the speaker. You’ll often see
me nodding or smiling to show I’m following along (not
necessarily agreeing with everything!).
LOGISTICS
I rely on chat, email, and calls for communication but
understand each has its place. I like to check in and out
via Slack or Teams and update my status so everyone knows
if I’m available, on lunch, or focusing.
For quick, informal communication, I prefer chat—even if
the response is asynchronous. For more detailed
conversations, especially those involving documents or
ongoing projects, email is better. I allocate multiple
times throughout the day to check emails, but I don’t mind
being pinged via chat if something needs immediate
attention.
If a conversation is becoming complicated via chat, I’ll
suggest a call to avoid back-and-forth. However, if major
decisions are made or procedures change, I appreciate a
follow-up email so everyone can stay aligned.
Meetings are best for me mid-morning or right after lunch,
leaving time to tackle urgent tasks early and wrap things
up before the end of the day. I avoid calling without
notice unless it’s vital, and I appreciate the same from
others.
After hours, feel free to contact me, but know I might not
respond until the next working day. Similarly, I might
send messages outside of working hours, but I don’t expect
an immediate reply—I just don’t want to forget!
I love emojis and GIFs, I use them in chats and I
appreciate receiving them too.
WHAT GAINS AND LOSES MY TRUST
I value honesty. Tell me when something’s great, but also
when it could be improved so I can plan accordingly.
I build trust with colleagues who aren’t afraid to share
their knowledge and tips with the team.
I value and trust people who treat everyone with the same
level of respect, whether as peers or simply as fellow
humans, and don’t prioritize impressing managers at all
costs. Regardless of their role in the company, everyone
plays a key part in achieving the end result.
On the flip side, I lose trust when people are resistant
to change or unwilling to try new ways of working. I
understand habits are hard to break, but saying, “I’m done
this way” doesn’t solve problems.
THINGS I DO THAT MAY ANNOY YOU OR BE MISUNDERSTOOD
I don’t like feeling like my time is wasted, so I prefer
to understand why I’m needed in a meeting if I can’t see
how I’ll contribute. It’s not that I don’t want to
attend—I just want to be useful. I’m critical of my own
work, always striving for the best possible outcome.
Sometimes this may come off as overly demanding, but I
promise it’s never personal. I’m also empathetic and
supportive and will always be available for a second
opinion or help.
While I can easily grasp the big picture, I’m also able to
break down objectives into smaller tasks and identify what
needs to be done, both by me and others. Sometimes, I may
assume that everyone shares my perspective, but I realize
my initiative can be overwhelming if someone isn’t
following along. In that case, please let me know, and
I’ll be happy to explain things step by step.
When something isn’t working or an issue arises, I’m not
interested in assigning blame. I like to take a moment to
vent, acknowledge that the situation is less than ideal
(or even awful), then regain my focus and look for a
solution. I’m resilient and not afraid of tough
situations, but I appreciate it when difficulties are
acknowledged rather than ignored. This isn’t giving up,
it’s simply part of addressing the challenge head-on.
GIVING AND RECEIVING FEEDBACK
I love feedback! It’s how I improve and make work easier
for everyone. I appreciate one-on-one discussions,
especially with my superiors, to learn and be challenged.
While I sometimes struggle to receive praise (I am a “I
just did my job” lady), I still value it alongside
constructive criticism.
My approach to giving feedback is to start by highlighting
the positives before explaining what I might have done
differently and why. This way, we can open a conversation
to discuss our reasoning. I view this type of feedback as
an opportunity for collaborative learning and never take
it personally, so please don’t either.
MY STRENGTHS
- Quick Learner: I am curious and focus on product knowledge and mastering tools.
- Problem-Solver: I identify issues and take ownership of finding solutions.
- Big Picture Thinker: I can break down objectives into smaller tasks and delegate them effectively.
- Relationship Builder: I’m thoughtful, trustworthy, and enjoy building rapport with colleagues.
- Crisis-Resilient: Though I prefer to avoid them, I stay positive and focused in challenging situations.
- Multilingual: I speak Spanish, English, and Italian.
- Remote Work Enthusiast: I’m highly organized and communicate effectively online.
MY GROWTH AREAS
- Asking for Help: I tend to exhaust all resources before seeking assistance, which can be time-consuming. I’m working on asking for help earlier without feeling like I’m bothering others.
- Over-Apologizing: I tend to apologize too much, even when unnecessary. While it’s well-intentioned, I understand it can be irritating, so I’m working on this.
- Conciseness: I sometimes get lost in details when explaining things, so I’m learning to present the key information upfront and let others ask for more if needed.
- Project Management: I’m studying Agile techniques to improve how I communicate and organize with others.
WORKING REMOTELY
I’m seeking a remote-first or remote-friendly company because I want to keep working from where I am (currently Italy) while contributing to an exciting project alongside talented colleagues from around the world. However, I’m open to occasional travel to visit the office.
With over three years of remote work experience, I thrive in the quiet of my home office, where I can avoid distractions and enter my focus flow. I’m most productive at my desk, not from a sofa or bustling coffee shop-though I admire those who can.
I can’t live without a second screen and I would always have my planner and some water next to me. From my window, I get to enjoy views of the mountains and beautiful sunsets, while the street below serves as my informal clock, as I can track the time depending on how busy it is.
Remote work also allows me to visit family and friends without eating into my holiday allowance, charging my batteries whilst keeping my productivity high. As an expat, it’s important to balance family visits with proper rest and other plans, and working remotely helps me do that without sacrificing personal time.
